The questions, answered.
The top 10 things people ask us about Snapitup — how it works, who handles money, what happens when something goes wrong.
№ 01
How does Snapitup actually work?
How does Snapitup actually work?
Snapitup is a managed resale marketplace. You list an item, a buyer reserves it, the buyer pays Snapitup directly, a courier picks it up from you and delivers to the buyer, then Snapitup pays you. You never share your address with the buyer and the buyer never ships money to a stranger.
See the full flow →
№ 02
Is it safe? Will buyers know where I live?
Is it safe? Will buyers know where I live?
No. Your exact pickup address is only shared with the courier — buyers see your district and town. No cash handoffs, no "meet me behind the gas station." The courier handles the only physical contact in the transaction.
№ 03
How do I pay as a buyer?
How do I pay as a buyer?
Card via Stripe, DigiWallet, an Atlantic Bank transfer with reference number, or cash on delivery for orders under BZD $300. Snapitup charges your card; the seller is paid by us after delivery confirms.
How payments work →
№ 04
What if my item doesn't arrive, or isn't what was described?
What if my item doesn't arrive, or isn't what was described?
Open a dispute from the order page within 48 hours of delivery. We pause the seller's payout while a moderator reviews — usually within 24 hours. Refunds go back to the original payment method or your Snapitup wallet, your choice.
№ 05
Who actually delivers the items?
Who actually delivers the items?
EZ Delivery for Belize City and the western districts, Tropic Air for fast delivery to the cayes, and Belize Water Taxi for cost-sensitive caye routes. Snapitup picks the cheapest option that meets the buyer's selected delivery window — you don't choose.
№ 06
How much does delivery cost?
How much does delivery cost?
Delivery is quoted at checkout based on pickup district → delivery district + item weight. Typical BZ-city → BZ-city: BZD $10–18. BZ-city → San Pedro via Tropic Air: BZD $25–35. The full delivery + buyer-protection + GST breakdown is shown before you pay — never a surprise at the end.
№ 07
Can I sell anything I want?
Can I sell anything I want?
Almost. We don't allow firearms, prescription medication, live animals, alcohol or tobacco, or anything that looks counterfeit. Brand-new items in retail packaging are also flagged — Snapitup is for second-hand household goods, not for power sellers. Every listing goes through human moderation before it appears publicly.
Post a listing →
№ 08
When do I get paid as a seller?
When do I get paid as a seller?
After the buyer confirms delivery (or after 72 hours auto-confirm), your payout joins the next nightly batch. Basic-tier sellers receive funds on T+7 days; Verified sellers on T+48 hours; Trusted sellers on T+24 hours. You unlock Verified after 5 ratings averaging ≥ 4.4, and Trusted after 20 at ≥ 4.8.
Seller tiers →
№ 09
Can I cancel a reservation?
Can I cancel a reservation?
Yes, before the seller confirms it. Once the seller confirms and a payment window opens, you have the full payment window (typically 24 hours) to either pay or let it expire. Repeated unpaid reservations count as strikes — three within 30 days temporarily blocks new reservations.
№ 10
I'm in the US — can I send something to family in Belize?
I'm in the US — can I send something to family in Belize?
Yes. Use the Snapitup gift flow: pay in USD on a Stripe-secure page, your recipient gets a text with a claim link, and they spend the equivalent BZD on anything in the marketplace with delivery to their door. No bank transfers, no Western Union queues, no per-item fees.
Send a gift →We're a real human reply away.
Email hello@snapitup.bz and someone on the Snapitup ops team will get back to you within a business day.